Refund policy

At Janvees, we value your satisfaction. However, due to the varying nature of our inventory, return and refund eligibility is determined on a per-product basis as specified on the product page.

1. The 7-Day Window

To be eligible for a return or refund, you must initiate a request within 7 days of receiving your order. Requests made after this period will unfortunately not be accepted.

2. Eligibility Criteria

For a request to be processed, the item must meet the following conditions:

• The product must be in its original packaging.

• All tags, manuals, and accessories must be intact.

• The product must be unused and in the same condition as received.

• Proof of purchase (invoice) must be provided.

3.Refund/Return Process

Product Category           Policy Type                 Condition

Standard Items           Refund or Return        Full refund to original payment mode or replacement.

High-Demand/Sale       Return Only              Only eligible for a size exchange or replacement if defective.

Non-Returnable          No Return/Refund       Hygiene products or customized items (unless damaged).

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved Refunds: Will be processed within 5-7 business days to your original payment method.